We take complaints seriously. If you have a concern about VYSN AI, your account, an answer, or your personal data, contact our Grievance Officer.
Grievance Officer: Rakshit Raj Singh Deori
Organisation: Zutures Lab
Email: norepy@vysnai.com
Address: Almora, Uttarakhand, India
How to raise a grievance
- Email the Grievance Officer from the email address registered with VYSN AI.
- Include a short description of the issue and, if it is about an answer, the date and topic.
- For data requests (access, correction, erasure, nomination), say which right you want to use.
Our response times
- We acknowledge every complaint within 24 hours.
- We aim to resolve complaints within 15 days.
- Requests about your personal data are answered within 30 days, and always within the 90 days allowed by the DPDP Rules.
If you are not satisfied
If our response does not resolve a data-protection concern, you may complain to the Data Protection Board of India.
Self-service options
- Download your data: Profile, then Download my data
- Correct your details: Profile, then Edit profile
- Delete chats or your whole account: Profile
- Report a wrong or unsafe answer: tap the flag under the answer